About Us & FAQs
At Homerton Dental Care
We are a family-friendly dentist conveniently located in Homerton and near to all major transport links. We are committed to high-quality dentistry and invest regularly to ensure our team and facilities are up-to-date and in compliance with all required standards.
We are always pleased to discuss any aspects of our treatment so you can be confident before your visit, but please see answers to some regularly asked questions in our FAQ below:
FAQs
Why do I have to sign the orange form given to me by reception?
This is a legal requirement for accepting treatment under the NHS. Every patient has to sign a similar form for every course of treatment, even if this consists of only a check up.
What if I cannot bring proof of the benefit I am on?
We will still treat you as though you are on the benefit however we are required to note that we have not seen proof and you will have to sign the Government form which indicates which benefit you claim to be on and that entitles you to free treatment. If you are not telling the truth this can result in the Government charging you a fine.
I have already provided you with my medical history, why do you ask me to do it again?
The General Dental Council requires Dentists and Hygienists to check and note that they have checked a patient’s medical history before treatment. Whilst this will be a verbal check, to evidence that we have checked and to ensure that we have up-to-date information, it is important that patient’s complete and sign their medical history form on a regular basis.
Will I be seen if I arrive late?
The receptionist will check with the Dentist to see if they can still see you. This is easier with shorter appointments but with long appointments it is often impossible to fit a patient in. This is because our Dentists are very busy and usually fully booked. They also need the full time allocated to do complicated work such as root canal treatment or preparing laboratory work which cannot be rushed. We may sometimes give you the option of waiting to see if the next patient arrives, just in case a slot becomes available.
What happens if I miss an appointment or cancel an appointment too late?
We do not to charge NHS patients for failing to attend their appointments, however, we have had to institute a policy that if 2 appointments are missed without notice, then we may no longer be able to see that patient at the practice.
Any patients that fail to attend or cancel a Private or Hygienist appointment with less than 24 hours’ notice can be liable to a charge.
Do I have to pay for an urgent or emergency appointment?
Yes, this will usually be a Band 1 fee ( 23.80) to get you out of pain, but if time allows and we are able to provide a more permanent solution it may result in a Band 2 fee ( 65.30).
What happens if I am unable to return for treatment after treatment has been planned?
If you are unable to attend to complete your treatment, please let us know as soon as possible. This can be done by calling us on 02089856650. If we are not kept informed, the course of treatment will be closed within 2 months of your last visit. You may then incur additional NHS charges when you return for treatment.